Privacy Policy
Effective Date: January 1, 2022
Last Updated: September 11, 2026
At Butter (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use www.buttermanila.com (the “Website”), purchase our products or services, contact us, or otherwise interact with us.
This Privacy Policy is intended to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) (“DPA”), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).
By using our Website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our Website, we may collect the following information:
Information You Provide
Full name
Email address
Mobile or telephone number
Billing and shipping address
Delivery information
Order and transaction details
Account information, if applicable
Messages, inquiries, or other communications you send to us
Information you voluntarily provide through forms, customer service channels, or other parts of our Website
Information Collected Automatically
When you visit our Website, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Date and time of visits
Referring website
Website usage and interaction information
We may collect this information through cookies, server logs, analytics tools, and similar technologies.
2. Purpose of Collecting and Processing Personal Information
We collect and process personal information only for specified and legitimate purposes.
Depending on your interaction with us, we may use your information to:
Process and fulfill your orders
Arrange delivery of purchased products
Process payments and transactions
Communicate with you regarding your orders
Respond to questions, inquiries, and customer service requests
Provide and improve our products and services
Maintain and administer customer accounts, where applicable
Improve the functionality, security, and performance of our Website
Monitor Website usage and conduct analytics
Prevent fraud, unauthorized transactions, abuse, and security incidents
Comply with legal and regulatory requirements
Send promotional or marketing communications where permitted by law and, when required, with your consent
We will not collect or process personal information that is unnecessary or excessive in relation to the purposes for which it is collected.
3. Legal Basis for Processing
Under the Data Privacy Act, personal information may be processed when a lawful basis exists.
Depending on the circumstances, we may process your personal information because:
You have provided your consent;
Processing is necessary to perform a contract or take steps at your request before entering into a contract;
Processing is necessary to comply with a legal obligation;
Processing is necessary to protect your or another person's vital interests;
Processing is necessary to respond to a lawful government or regulatory requirement; or
Processing is otherwise permitted under applicable Philippine law.
Where we rely on consent, you may withdraw your consent, subject to applicable legal limitations and circumstances where another lawful basis permits us to continue processing.
4. Cookies
Our Website may use cookies and similar technologies to operate properly, remember preferences, understand Website traffic, and improve your experience.
Cookies may be used for:
Essential Website functionality
Remembering preferences
Analytics and Website performance
Security and fraud prevention
Marketing and advertising, where applicable
You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our Website.
5. Disclosure and Sharing of Personal Information
We do not sell or rent your personal information.
We may disclose or share personal information when reasonably necessary with trusted third parties, including:
Payment processors
Delivery and courier providers
Website hosting providers
Information technology and security providers
Analytics providers
Marketing and communications service providers
Customer support providers
Professional advisers
Government agencies or regulatory authorities when required or permitted by law
We only share information that is reasonably necessary for the relevant purpose.
Where appropriate, we require our service providers and personal information processors to implement appropriate safeguards and to process personal information only for authorized purposes.
6. Payment Information
Payments may be processed through third-party payment providers.
Where payment processing is handled by a third-party provider, we generally do not directly store complete payment card details on our own systems.
Payment information may be subject to the privacy policies and security practices of the applicable payment provider.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:
Completing transactions and orders
Providing customer service
Maintaining appropriate business and transaction records
Complying with legal and regulatory obligations
Resolving disputes
Establishing, exercising, or defending legal claims
Protecting our legitimate business interests
When personal information is no longer necessary, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and our data retention procedures.
8. Data Security
We implement reasonable organizational, physical, and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
In the event of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by the Data Privacy Act and applicable NPC regulations.
9. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you may have the following rights, subject to applicable legal limitations:
Right to Be Informed
You have the right to know whether your personal information is being processed and to receive information about how and why it is processed.
Right to Access
You may request reasonable access to personal information that we hold or process about you.
Right to Correct or Rectify
You may request correction of inaccurate, incomplete, or outdated personal information.
Right to Object
You may object to certain processing of your personal information, including processing for direct marketing, subject to applicable legal exceptions.
Right to Erasure or Blocking
Under circumstances provided by law, you may request the deletion, destruction, or blocking of your personal information.
Right to Data Portability
Where applicable, you may request a copy of your personal information in an electronic or structured format that allows for further use.
Right to Lodge a Complaint
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, subject to applicable procedures.
The NPC recognizes these rights under the Data Privacy Act, including the rights to be informed, access, rectification, erasure or blocking, objection, data portability, damages, and to file a complaint.
10. How to Exercise Your Privacy Rights
To make a privacy-related request or exercise your rights, please contact us using the details below:
Butter Cafe OPC
Privacy Contact / Data Protection Officer: buttermanilaph@gmail.com
Email: ButterManilaPh@gmail.com
Phone: 09163734517
Address: 3rd Flr, Glorietta 4, Ayala Malls, Makati, Metro Manila
Please provide sufficient information for us to identify your request. We may take reasonable steps to verify your identity before processing certain requests.
We will respond to legitimate requests within the period required by applicable law.
11. Marketing Communications
If you have subscribed to our marketing communications, we may send you information regarding products, services, promotions, announcements, and other updates.
You may unsubscribe from promotional communications at any time by:
Clicking the unsubscribe link included in our emails; or
Contacting us using the details provided in this Privacy Policy.
You may continue to receive transactional or service-related communications that are necessary to fulfill an order or provide a service.
12. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children's Privacy
Our Website is not intended for children under 18 years of age unless otherwise stated and appropriate consent or legal authorization has been obtained where required.
We do not knowingly collect personal information from children in circumstances where such collection would be prohibited by applicable law.
If you believe that we have collected personal information from a child improperly, please contact us so that we can take appropriate action.
14. Transfers of Personal Information
Your personal information may be processed or stored by service providers located outside the Philippines.
Where personal information is transferred to third parties or processed outside the Philippines, we will take reasonable measures to ensure that appropriate data privacy and security safeguards are maintained in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, or applicable laws and regulations.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to periodically review this Privacy Policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our processing of your personal information, please contact us here.
You may also contact the National Privacy Commission (NPC) if you believe your rights under the Data Privacy Act have been violated.